A decade on from the first John Lewis How We Shop, Live and Look report, which looks back at the products and trends that shaped the year, we are a nation that has fallen out of love with DVD players and fidget spinners and gained a burgeoning obsession with air fryers and pizza ovens.
Over the last 12 months, we've seen customers return to shops, especially on Saturdays for a family day out where footfall is up 11 percent.
During the height of lockdowns, 81 percent of our sales came via the internet, this has fallen back to 57 percent with many dwelling in stores and hospitality and catering sales up 20 percent versus last year.
Posted: 1 December 2023
